Information | Metropolis of San Jose

The COVID-19 pandemic threatens the residential stability of thousands of families and individuals in San José. More than ever, people need a safe place to call home.

For this reason, the Housing Department of the City of San José, in cooperation with the Office of Mediation and Ombudsman Services (OMOS) of the Santa Clara County, created the program for arranging housing. This program is helping resolve rental housing disputes related to the COVID-19 pandemic so that people can stay in their homes.

The program is voluntary for both tenants and landlords and participation is free.

The role of the mediator is to help the parties discuss difficult issues, generate options that everyone can consider, and find voluntary solutions. The mediators do not offer legal advice. They help solve problems.

Many types of disputes are covered under this program, including rent non-payment, leasing issues, harassment issues, and roommate conflicts.

The mediation is carried out online in order to comply with the on-site arrangement of the district. Mediation services are available in English, Spanish, and Vietnamese.

If you or someone you know is involved in a housing conflict caused (or made worse) by the pandemic, please contact the City of San Jose. We want to help you.

All inquiries are welcome. To request mediation through this program, contact either the tenant or the landlord at 408-975-4480 or [email protected] with the San José City Housing Authority. A representative from the city of San José will submit the necessary documents to start the mediation process.

To learn more about this program, you can visit the OMOS website.

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